We take protection of your personal data extremely seriously and strictly adhere to the rules laid out by the latest data protection laws. The following policy provides an overview of how we ensure this protection and what kind of data is collected for what purpose.
2. Collection of Personal Data
Below we provide information about the collection of your personal data when using the Solicitor Network website (as trading name of Tom Street & Co. Solicitors). Personal data is any data that can personally reference you, such as your name, email addresses and/or user interaction with the website.
3. Data Security
We employ technical measures to ensure data security, in particular to protect your personal data from threats when transmitting data as well as from third party access. These measures are constantly scrutinised and revised.
4. Collection of Personal Data for use of the website
5. Data Retention Policy
We collect your information to assess, manage, handle or refer (internally or externally) your potential case. As part of this, we may refer your personal and case details to internal consultants, external consultants and law firms on our panel, and external barristers only. We also retain your personal data to send you our Tom Street & Co. Solicitors marketing material. Such data will not be transferred to any other third parties unless this is specifically requested by you.
We need to hold information about you for a number of reasons, for example, to allow us to contact you by email, telephone or letter. We may share contact details with other professionals who may need to be in contact with you (we can provide you with the details of solicitors/legal professionals who may deal with your case upon request).
We need your DOB in order that we can make checks to verify your ID – this data will be shared with our solicitors/legal professionals only.
In addition, we may need to obtain from you information about your bank details in order that any payments, if appropriate, can be made to you.
6. Where information is held
Information about you may be held in a number of locations within Tom Street & Co Solicitors:
Contact information will be held on our Google Apps database and our Client Relationship Management (CRM) system Infusionsoft by Keap and potentially our invoicing system, Freeagent. It is also stored on our websites databases (www.tribunalclaim.com and www.caseportal.co.uk) for a short period of time (3 days), in order to ensure your data is not lost whilst transferring to our CRM system, after which it is deleted. Such information may also be held within physical files stored at our offices.
We also use various external call centre services which may store some of your data (your name, contact details and brief details of your case), on their internal systems. We can provide a list of these services on request.
Information relating to bank details is held within the banking applications we use and on any electronic device to which that information was sent. Such information is automatically deleted after use.
7. Right to obtain information and revocation
You have the right to request information from us at any time about your stored data and the purpose of its storage. If you have given consent for the use of your data you can withdraw this consent at any time and you have the right to request/demand that your information is deleted from our systems. All requests and enquiries for information about, or objections to, the processing or retention of your data should be sent by email to the address specified below.
8. Deletion of information
Tom Street & Co Solicitors automatically deletes information we no longer have use for.
9. Additional information
10. Data protection officer
Our data protection officer’s contact details are:
Tom Street & Co Solicitors